Patient Rights & Responsibilities

Your Rights as a Patient

At MedRoof Urgent Care, we are committed to providing high-quality care in a safe, respectful, and ethical environment. As a patient, you have the right to:

1. Receive Safe and Respectful Care

   • Be treated with dignity, respect, and privacy at all times.

   • Receive care in a safe and clean environment.

2. Access Your Medical Information

   • Review and obtain copies of your medical records.

   • Request corrections to your health information as allowed by law.

3. Participate in Care Decisions

   • Be informed about your diagnosis, treatment options, and expected outcomes.

   • Participate in decisions regarding your care and treatment plan.

4. Confidentiality & Privacy

   • Have your personal and medical information protected in accordance with HIPAA.

   • Receive a Notice of Privacy Practices detailing how your information is used and disclosed.

5. Informed Consent

   • Receive explanations of procedures, tests, and treatments, including risks and alternatives.

   • Refuse or withdraw consent for treatment to the extent allowed by law.

6. Access to Care

   • Receive timely care without discrimination based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, or any other protected status.

7. Voice Concerns or Complaints

   • Express concerns about your care or file complaints without fear of retaliation.

   • Receive guidance on how to escalate concerns internally or externally if needed.

---

Your Responsibilities as a Patient

To help us provide safe and effective care, patients are expected to:

1. Provide Accurate Information

   • Give complete and accurate health, medication, and insurance information.

   • Inform staff of any changes in your condition or history.

2. Follow Care Instructions

   • Follow the treatment plan, including prescribed medications and follow-up visits.

   • Ask questions if instructions are unclear.

3. Respect Clinic Staff & Policies

   • Treat all healthcare providers, staff, and other patients with respect.

   • Comply with clinic policies regarding appointments, safety, and conduct.

4. Financial Responsibility

   • Provide accurate insurance information.

   • Pay for services in a timely manner, including self-pay balances.

5. Appointments & Communication

   • Arrive on time for scheduled appointments or notify the clinic in advance of cancellations.

   • Communicate openly and honestly about your health concerns.