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At MedRoof Urgent Care, we are committed to providing transparent, fair, and patient-friendly policies regarding refunds and appointment cancellations. Our goal is to ensure a smooth experience for all patients while maintaining efficient operations for timely care.
1. Appointment Cancellations
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Notification Required: If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance.
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Late Cancellations / No-Shows: Cancellations made less than 24 hours before your scheduled time, or missed appointments without notice, may be subject to a cancellation fee.
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How to Cancel:
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Call our clinic at [Phone Number]
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Or use our online portal, if available
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2. Refunds
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Self-Pay Services: Refunds for prepaid services are issued in cases of overpayment or billing errors. Refunds are generally processed within 7–10 business days.
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Insurance Billing: Services billed to insurance are subject to the terms and conditions of your insurance plan. Refunds are handled in accordance with insurance payment adjustments.
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Non-Refundable Services: Some services, such as administrative fees, lab tests already performed, or vaccine doses purchased, may be non-refundable.
3. Special Circumstances
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Medical Emergencies: If an appointment is missed due to a true medical emergency, please contact us as soon as possible. Exceptions to cancellation or refund policies may be granted at our discretion.
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Clinic Errors: If an error on our part occurs, including scheduling mistakes or billing errors, we will correct the issue promptly and issue a refund if applicable.
4. Payment Methods
Payments can be made by:
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Credit or debit card
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HSA/FSA cards
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Cash (where applicable)
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Online payment portal
Refunds are typically returned via the original payment method whenever possible.
